Shipping policy

Shipping Policy

Thank you for shopping with Gems of the Pearls. We do our best to prepare and ship each jewelry order with care.

Order processing time
Orders are usually processed within 2-5 business days after payment is confirmed. Processing times may be longer during holidays, peak seasons, or for handmade and made-to-order pieces.

Estimated delivery time
Estimated delivery time is usually 7-15 business days after shipment, depending on the destination, carrier service, customs processing, and local delivery conditions.

Shipping confirmation and tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking information when available. Please allow some time for the tracking number to update after the package is handed to the carrier.

Customs, duties, and taxes
International orders may be subject to customs duties, import taxes, or other fees charged by the destination country. These charges are the customer’s responsibility unless otherwise stated at checkout.

Incorrect shipping information
Please make sure your shipping address is complete and accurate before placing your order. If you notice an error, contact us as soon as possible at betterpearlsmichelle@gmail.com. We cannot guarantee changes after an order has been processed or shipped.

Lost or delayed packages
If your package appears delayed or missing, please contact us at betterpearlsmichelle@gmail.com with your order number. We will help check the shipment status and guide you through the next steps.